How to fix Chromebook Keyboard not Working? How to Troubleshoot in Chrome OS

keyboard tester

How to Fix Keyboard not working on Chromebook

Is your Chromebook keyboard not working all of a sudden? Is this the first time that has happened, or has this been going on for quite a while?

Troubleshooting Chromebook issues can be quite daunting at times. Fortunately, we’re here to shed some light.

Is it hardware or software-related? That’s what we’re about to find out. This guide will help you trace the root cause of your issues.

If you’re lucky, you won’t have to spend money on getting it fixed. You can check your keyboard by going to Keyboard Tester, otherwise we have got further information in this blog.

For those not-so-lucky ones, we have provided some alternative options for you. Be sure to check these out.

How to Troubleshoot Chromebook Keyboard not Working

It can be frustrating when you’re using a malfunctioning keyboard.

Fortunately, we’ve put up a troubleshooting guide to narrow down your issues.

Be sure to check out which issue you’re having so you can apply the fix ASAP.

Most of the time, the issues are caused by software instability and a quick reset could fix it.

However, there’s also a chance that it could be hardware-related, especially if your Chromebook was recently dropped or if there are signs of physical damage.

Either way, we’ll cover all these so you know what to do.

Disclaimer: Before you start troubleshooting, we highly recommend charging your Chromebook or keeping the device plugged in to avoid potential issues.


Identify which function keys are malfunctioning or not working


The dedicated Brightness and Volume keys, as well as the Backward/Forward buttons, on your Chromebook, are usually the common ones to report issues.


However, 50% of the time, the issue is usually caused by the limitations set by Chrome OS.


Before performing a factory reset, make you have checked the settings listed below:

  • The brightness is already at the max limit
  • The minimum/maximum volume has already been reached
  • Your browser doesn’t have a browsing history

If a factory reset wasn’t able to fix the issue, contact the manufacturer to troubleshoot even further.


Check your Chromebook’s make and model to get further assistance.


Troubleshooting other Keyboard issues on Chromebook


There are plenty of reported issues when it comes to keyboard issues with Chrome OS.


Fortunately, most Chromebook keyboards not working issues are software-related.


The bad news is that the fix is usually resetting your device.


Step 1: Turn off Chromebook and turn it back on after 5 seconds.


Wait till it boots up. Check if the keyboard is working properly.


Step 2: Try switching to a Guest Account. Check keyboard functionality.


If everything is working fine, then delete your current account and manually add your account back in.


Check if it resolves the issue.


For owner account-related concerns: perform a factory reset on your Chromebook.


Step 3: Perform a hard reset on your Chromebook. Learn how to Powerwash a Chromebook with ease.


If the problem persists, we highly recommend checking the next option listed below.


Went to send it to Service Center (for Chromebooks with Warranty)


When it comes to the Chromebook keyboard not working, we’ve gathered the most common issues found on the internet.


At the moment, these are the most common hardware issues that should be sent in for warranty claims:

  • Certain letters or function keys are not working
  • LED lights are not working (varies by model)
  • Physical damage present on the keyboard
  • A single keypress will produce duplicate characters
  • Ghost-typing (when random keys are being pressed while typing)

Out of Warranty? What to do when Chromebook keyboard not working


Unfortunately, out-of-warranty Chromebooks might cost more to have to be repaired or fixed versus buying something new.


If you’re facing this dilemma and you want to shell out as little cash as possible, then check these suggestions:


Use On-Screen Keyboard


Here’s a cheap fix: you can use your on-screen keyboard using Chrome OS’s built-in keyboard app. Here’s how to access it:

  • Sign in to your Chromebook. Once logged in, head over to the bottom-right and click the time.
  • Go to Settings and select Advanced and look for Accessibility
  • Under Accessibility, select Manage Accessibility Features
  • Look for Keyboard and text input, and select Enable on-screen keyboard.

Buy USB or Wireless Keyboard


If your Chromebook has multiple ports or is Bluetooth-capable, you can either buy a wired keyboard or a wireless one.


Regardless of your choice and budget, we’re fairly sure that you can find one for under 30 bucks.


FAQs: of Keyboard not working on Chromebook


Why does my Chromebook keyboard not type?


The keyboard not working on Chromebook can be easily fixed by resetting the Chromebook.


To reset Chromebook, First of all, turn it off. Now Press and hold the Refresh button and press the Power button simultaneously for about 10 seconds.


When your Chromebook starts up release both the buttons.


How do you fix an unresponsive keyboard on a Chromebook?


Press and hold the Refresh key. Press and hold the Power key while still holding the Refresh key.


Hold both keys down for 10 seconds. Release the Refresh key first while still holding down the Power key


How do you unfreeze a Chromebook keyboard?


Press and hold the Power button (it should be the very top-right button on your keyboard for most models) for 3 seconds and it'll force shut down.


After it's completely off, simply just press it again to turn it back on and go from there. It should fix your frozen or unresponsive Chromebook.


How do I get the keyboard to work on my Chromebook?


First, turn off your Chromebook completely (don't just close the lid).


key and then press and hold the Power button. Hold both down for 10 seconds.


Release the Refresh key and then the Power button and your Chromebook will restart.


How do you unlock the keyboard on a Chromebook?


Click on Accessibility and choose the Manage Accessibility Features option.


Scroll down and look for the Keyboard section. Toggle the Enable on-screen keyboard option to Off.




Were you able to fix your keyboard issues with our guide?


Tell us about it in the comment section! I hope you were able to narrow down the root cause of your Chromebook keyboard not working.


Have other Chromebook problems? Check out the most common ones and how we fixed them down below.